In death notification, which is the first step?

• A. Prepare
• B. Planning
• C. Deliver
• D. Follow-up

Answer: (B)

Planning is the initial phase because it lays the groundwork for a correct, compassionate, and coordinated notification. Before anyone is informed, you need to confirm essential facts about the death, identify who must be notified, and decide who will deliver the news and where it will take place. This step also covers coordinating resources and support, such as notifying a supervisor, arranging for a family liaison, and having emotional support or victim advocate staff ready. It ensures privacy, safety, and consistency in messaging, and it outlines the sequence of actions for the rest of the process. Once planning is in place, you move into preparation—getting materials and personnel ready—then you deliver the news, followed by post-notification follow-up.